Calibration and Repairs
Calibration and Repair Services
All International Medcom, Inc. instruments are factory-tested and electronically calibrated using proprietary processes developed over 40 years. Each instrument is shipped with a Certificate of Conformance certifying that the instrument has been tested and electronically calibrated to satisfy our rigorous quality standards.
IMI will provide NIST Calibrations with Certificates with our new instruments on request. We will also provide NIST Calibrations for our instruments after sale on request. We use an independent ISO 17025 lab for our calibrations.
The cost for NIST Calibration with Certificates:
Within the USA –
Inspector Alert, Inspector XP, Inspector BLE, Onyx – $165.00 including shipping (ground service).
All Radalert Models, RAD100 and CRM100 – $135.00 including shipping (ground service).
Hawk Radius Probes, Special Projects – Call us for a quotation.
Contact us and please provide your shipping address so we can provide a quotation for returning the calibrated instrument to you.
Independent Labs for Calibration –
Calibration Labs across the globe are familiar with IMI instruments and can provide calibrations. Here are some labs in the U.S. that routinely calibrate our instruments. Here are some labs outside the U.S.
Please note; We will not accept contaminated instruments for calibration or repair.
Most calibration laboratories worldwide are familiar with our instruments and can provide calibrations. Please contact us if you would like to use a local lab and we will do our best to refer you to a lab in your part of the world.
We believe we provide the worldʻs best radiation detector warranties. If your instrument fails under warranty please contact us and we will repair or replace the instrument at our cost. If your instrument does not operate properly outside of the warranty period please review the Troubleshooting section of the operating manual. If you continue to experience problems with your instrument, or have questions, please call us at 707-823-0336 or send us an email via our Contact Form. We will provide an RMA number.
Contact IMI right away if you receive a unit that is damaged in shipping. It is very important to keep all packaging material in the state as it was received. We need contact the shipping carrier and file a claim. If the unit you received has stopped working, contact us right away and we will issue an RMA (Return Manufacture Authorization number).
How to Send Your Instrument for Repairs:
If your instrument has been damaged or fails to operate properly, please package it carefully, with plenty of bubble-wrap or non-toxic packaging materials, and ship it to the following address:
International Medcom, Inc.
961 Gravenstein Avenue, Suite 150
Sebastopol, CA 95472
Tel: (707) 823-0336/ Fax: (707) 823-7207 Ext 101
For non-warranty repairs, the customer is responsible for the cost of shipping the instrument to and from our repair facility. For warranty services, the customer is responsible for the cost of shipping the instrument to our repair facility, and IMI assumes responsibility for the cost of shipping the instrument back to the customer via our standard method of shipment.
Note for Calibrations and Repairs:
We will not, under any circumstances, accept for service at our facilities any instrument that has been contaminated by radioactive materials. If your instrument is used in a facility where it may come in contact with radioactive materials, please scan your instrument with a second detector to insure that you do not send a contaminated instrument to our facilities.