Calibration and Repair Services
Note: Please contact us before sending instruments for repair or calibration. We will provide you with an RMA Number and a shipping address.
All International Medcom, Inc. instruments are individually tested in our laboratory using proprietary processes developed over 40 years. Each instrument is shipped with a Certificate of Conformance confirming that the instrument meets our published specifications and rigorous quality standards.
IMI will provide NIST Calibrations with Certificates along with our new instruments on request, for an additional fee. We will also provide NIST Calibrations for our instruments after sale on request. We contract with independent Certified ISO 17025 Compliant Laboratories for calibrations.
The cost for NIST Calibrations with Certificates:
Within the USA –
Inspector Alert, Inspector XP, Inspector BLE, Onyx – $175.00 including shipping (ground service).
All Radalert Models, RAD100 and CRM100 – $145.00 including shipping (ground service).
Hawk Radius Probes, Special Projects – Call us for a quotation.
Contact us and please provide your shipping address so we can provide a quotation for returning the calibrated instrument to you.
Please note; We will not accept contaminated instruments for calibration or repair.
Most calibration laboratories worldwide are familiar with our instruments and can provide calibrations. Please contact us if you would like to use a local lab and we will do our best to refer you to a lab in your part of the world.
We believe we provide the worldʻs best radiation detector warranties. If your instrument fails under warranty please contact us and we will repair or replace the instrument at our cost. If your instrument does not operate properly outside of the warranty period please review the Troubleshooting section of the operating manual. If you continue to experience problems with your instrument, or have questions, please call us at 707-823-0336 or send us an email via our Contact Form. We will provide an RMA number and instructions for sending us your instrument.
Contact IMI right away if you receive a unit that is damaged in shipping. It is very important to keep all packaging material in the state as it was received. We need contact the shipping carrier and file a claim. If the unit you received has stopped working, contact us right away and we will issue an RMA (Return Manufacture Authorization number).
How to Send Your Instrument for Repairs:
If your instrument has been damaged or fails to operate properly please contact us for directions on how to return it and to receive an RMA number.
For warranty services, the customer is responsible for the cost of shipping the instrument to our repair facility, and IMI assumes responsibility for the cost of shipping the instrument back to the customer via our standard method of shipment.
Note for Calibrations and Repairs:
We will not accept for service at our facilities any instrument that has been contaminated by radioactive materials. If your instrument is used in a facility where it may come in contact with radioactive materials, please scan your instrument with a second detector to insure that you do not send a contaminated instrument to our facilities.