Calibration

All International Medcom, Inc. instruments are factory-tested and electronically calibrated. The Radalert 100, Inspector Alert, and Inspector EXP are shipped with a certificate of conformance certifying that the instrument has been electronically calibrated.

We also offer NIST calibrations, i.e., the instrument is tested and calibrated under NIST (National Institute of Standards & Technology) certification using a NIST-traceable Cs-137 source. These calibrations are available for the Radalert 100, Inspector Alert, and the Inspector EXP. The cost is $70.00 per instrument plus shipping & handling. For payment we accept Visa, Mastercard, and American Express.

If you are ordering a new instrument for an agency or medical facility that requires NIST calibration for compliance with applicable state and/or federal regulations, please let us know at the time that you place your order. The NIST calibration will cost an additional $70.00 per instrument for each instrument ordered.

How to Send Your Instrument for Calibration

Please package your instrument carefully — with plenty of bubble-wrap &/or non-toxic packaging materials — and ship it to us at the following address:

Attn: Calibrations
International Medcom, Inc.
6871 Abbott Avenue
Sebastopol, CA 95472
707-823-0336

For calibration service, the customer is responsible for the cost of shipping the instrument to our facility and for the shipping and handling fee that we charge for its return.

Please include your name, return shipping address, and a reliable method whereby we may contact you if we need to (e.g., telephone number, cell-phone number, &/or email address). In addition, please provide the name of the instrument owner (e.g., an individual or a company, agency, or organization) and the address that should appear on the NIST certificate.

Repairs

If your instrument does not seem to operate properly, please review the Troubleshooting section of the operating manual. If you continue to experience problems with your instrument, or have questions about its functioning, please call us at 707-823-0336.

How to Send Your Instrument for Repair

If your instrument has been damaged or fails to operate properly, please package it carefully — with plenty of bubble-wrap &/or non-toxic packaging materials — and ship it to our repair facility at the following address:

Attn: Repairs
International Medcom, Inc.
6871 Abbott Avenue
Sebastopol, CA 95472
707-823-0336

Please include your name, return shipping address, and a reliable method whereby we may contact you if we need to (e.g., telephone number, cell-phone number, &/or email address), as well as a brief description of the problem that you have experienced with the instrument.

The cost for an instrument repair will include parts, labor at the rate of $90 per hour, and the shipping & handling fee. The current price for replacement Geiger-Müeller tubes is $60 for the Radalert, Radalert 50, Radalert 100, Monitor 4, and CRM-100, and $130 for the Inspector, Inspector Alert, and Inspector EXP. The labor time for most repairs is a half-hour. Our flat-rate shipping & handling fee for returning a single instrument within the continental United States via our standard method of shipment is $15. This pricing information is provided only as a general guideline. The actual cost for any given repair will depend on what is wrong with the instrument, and prices are subject to change without notice. If requested, we will provide a quote before initiating repair. If your instrument is within the warranty period, all repairs or replacements are free of charge.

For non-warranty repairs, the customer is responsible for the cost of shipping the instrument to our facility and for the shipping and handling fee that we charge for its return. For warranty services, the customer is responsible for the cost of shipping the instrument to our repair facility, and International Medcom, Inc. assumes responsibility for the cost of shipping the instrument back to the customer via our standard method of shipment.

Note for Calibrations & Repairs:

We will not, under any circumstances, accept for service at our facilities any instrument that has been contaminated by radioactive materials. Contaminated instruments will be disposed of in accordance with our local, state, and federal regulations. The instrument owner will be charged for the cost of such disposal and will not be recompensed for the loss of the instrument. If your instrument is used in a facility where it may come in contact with radioactive materials, please scan your instrument with a second detector to insure that you do not send a contaminated instrument to our facilities.